Terms of Service

Plain summary, not a substitute for the terms below. You keep ownership of your data and can export it any time. We bill in advance and you can cancel from the dashboard. We will not sell your data or use it to train models. Automated changes to your sites follow policies you configure, and you are responsible for those policies.

These terms are drafted to be readable. Where a clause matters to your business, read the clause rather than the summary.

1. Who you are contracting with

These Terms of Service govern your use of WPCentrify. The service is provided by CentriQor ("CentriQor", "we", "us"), a company incorporated in [JURISDICTION PLACEHOLDER] (placeholder), registered at [REGISTERED ADDRESS PLACEHOLDER] (placeholder). CentriQor is the contracting entity for all WPCentrify plans, invoices and support.

By creating an account, connecting a site, or using the service in any way, you agree to these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

2. The service

WPCentrify is a hosted WordPress management platform. It connects to WordPress installations you control or are authorised to administer, and provides update management, backup, monitoring, security scanning, reporting and related operational functions.

We may modify, add or remove features. Where a change materially reduces functionality you rely on, we will give at least 30 days' notice by email and you may cancel without penalty and receive a prorated refund of prepaid fees.

3. Your account and your responsibilities

You are responsible for keeping account credentials secure, for the actions of every user you invite, and for ensuring you are authorised to connect each site you add. Connecting a site you do not control or administer is a breach of these terms.

You agree not to use the service to distribute malware, to gain unauthorised access to any system, to violate the rights of others, to circumvent usage limits, or in any way that breaks applicable law. We may suspend an account engaged in these activities, with notice where it is safe and practical to give it.

4. Fees, billing and renewal

Paid plans are billed in advance, monthly or annually, at the rate shown at purchase. Fees exclude tax unless stated. Plans renew automatically unless cancelled before the renewal date.

Additional sites beyond your plan limit are billed at the per-site rate stated in your plan or order form, prorated. You may upgrade, downgrade or cancel at any time from the dashboard. Downgrades and cancellations take effect at the end of the current billing period, and we do not refund partial periods except where required by law or where we have materially reduced functionality as described above.

We may change pricing with at least 30 days' notice. Existing subscriptions keep their rate until the next renewal after the notice period ends.

5. Your data and your content

You retain all rights to your data, your sites and their content. We claim no ownership. We process your data only to provide the service, as set out in the Privacy Policy and the Data Processing Agreement.

We do not sell your data, do not share it with third parties for their own purposes, and do not use customer site content, backups or operational data to train machine learning models.

You may export your data at any time. On cancellation, export remains available for 30 days, after which data is deleted from active systems within 30 days and from backups within 90 days.

6. Availability and support

We aim for high availability and publish incidents transparently. Except where a plan includes a written service level agreement, the service is provided without an uptime guarantee.

Support is provided by email on all paid plans. Response targets, where they apply, are stated in your plan or order form.

7. Acceptable use of automation

The service performs automated actions on your sites according to policies you configure. You are responsible for the policies you set. We provide safeguards including pre-change restore points, verification and automatic rollback, but you accept that automated changes to production systems carry inherent risk and that you have configured the policy that governs them.

8. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, in accordance with these terms and applicable law.

Beyond that, and to the maximum extent permitted by law, the service is provided as is. We do not warrant that it will be uninterrupted, error free, or that it will detect every issue on every site. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, loss of profits, loss of revenue, or loss of anticipated savings.

Our total aggregate liability arising out of or in connection with these terms is limited to the fees you paid in the twelve months preceding the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party's liability for death or personal injury caused by negligence, or to fraud or fraudulent misrepresentation.

10. Suspension and termination

You may cancel at any time from the dashboard. We may suspend or terminate an account for material breach of these terms, non-payment after written notice and a reasonable cure period, or where required by law.

Where we terminate for convenience, we will give at least 60 days' notice and refund prepaid fees for the unused period.

11. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email and by notice in the dashboard. Continued use after the notice period constitutes acceptance. If you do not accept a material change, you may cancel and receive a prorated refund of prepaid fees.

12. Governing law and disputes

These terms are governed by the laws of [JURISDICTION PLACEHOLDER] (placeholder), and the courts of that jurisdiction have exclusive jurisdiction, without prejudice to any mandatory consumer protection rights available to you where you live.

Before commencing formal proceedings, both parties agree to attempt to resolve the dispute in good faith by contacting legal@wpcentrify.com.

13. Contact

Questions about these terms: legal@wpcentrify.com
CentriQor, [REGISTERED ADDRESS PLACEHOLDER] (placeholder)